DeskHoot
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Reply, route & resolve every customer conversation

A website widget your customers will like, and one shared inbox your team actually enjoys working in.

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Support that belongs to your team

Everything you need to answer customers well, without the bloat.

Quick replies

Save your best answers once, then find and drop them into any conversation in a couple of keystrokes.

One shared inbox

Every conversation in one place, with private notes and the full history.

The right teammate, every time

Route new chats to a team. Claim, assign or transfer them with their history.

The details are already handled

The small things that make support feel fast are built in, not sold as add-ons.

Permissions that match your team

Admins see everything. Agents see their teams’ conversations. Private notes never reach the customer.

AI routing

DeskHoot reads each new chat and sends it to the team best placed to answer, so nobody has to sort the queue by hand.

Ready for your first conversation

A short setup, a clear inbox, and room for your team to grow.

  1. Step 01

    Make it yours

    Create your workspace and shape the widget so it feels like part of your product.

    • Your colours and logo
    • Your greeting and guest rules
  2. Step 02

    Bring your team

    Invite admins and support agents, and group them into teams so chats reach the right people.

    • Roles and permissions
    • Teams for billing, support and sales
  3. Step 03

    Go live in one line

    Paste one script on your site. The first customer message lands straight in your shared inbox.

    • Guides for HTML, React, Next.js and WordPress
    • Verified identities when you’re ready

Frequently asked questions

Have another question? We’d love to hear from you.

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  1. The widget uses a single JavaScript installation script. Our guides cover HTML, React, Next.js, and WordPress. Your backend can also send verified customer identities and custom context.

  2. Yes. You choose whether to allow guests, request contact details, or require a verified identity from your own application.

  3. Their next message reopens the same conversation. Your team keeps the previous history while each resolved support session is tracked separately.

  4. Admins can see all conversations in their workspace. Support agents see conversations belonging to their teams. Private notes stay with your team and never appear in the customer widget.

  5. Starter includes 3 team members, Growth includes 10, and Scale includes 25. Organize them into teams so new conversations reach the right people.

  6. Plans start at $9 a month. Pay yearly and you get 12 months for the price of 10. Prices are before any applicable taxes.

    See pricing

  7. Create an account, set up your workspace, and send yourself a test message from the widget.

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Meet your next support chapter

Great support.
A little more hoot.

Built around your product. Ready for your people.

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